Patient Information

Home Patients Patient Information

How to Register?

Registration is done at the Front Desk (at the Billing Section) of the hospital. Every patient will be given a Registration Card carrying Registration number, which will be unique . This Registration Card has to be produced every time he/she visit the hospital so that his/her records can be retrieved based on the unique registration number. Patients who are covered under insurance schemes or their treatment cost is covered by their Employers are requested to furnish the details from their insurance agencies or Empolyers before admission or within 24 hrs of admission. Patients can also get in touch with our Help Desk for details. The Help Desk will help in reimbursement and/or processing of medical claims. Before patient come to the hospital, please ensure to furnish the following documents when getting admitted for treatement either as OPD/IPD.

  • The Policy Copy of medical insurance
  • Insurance Card copy
  • Patients ID Proof (eg: Voting Card, PAN Card, Driving Licence, Pass-port etc)
  • Positive Reports if any,
  • Previous Medical Reports if any
  • Consultation papers if any

It is advisable that for non-emergency cases, the documents are produced at the help desk in advance as the processing for approval by the insurance companies usually takes 24 to 48 hours . For further information Patient can contact at the hospital on following Numbers during the office hours (9.30 hrs - 17.30 hrs on all days).

Contacts Numbers

Helpdesk- 022 25265544 / 25265575 (Except Public Holidays and Sunday)

Board Numbers :- 25265500 / 25265555 - Ask for TPA Desk (On all Days)

Front Desk TPA : +91 91520 10510

Patient Information : +91 91520 10510

Appointment

Patients appointment is based on the Consultants' timings. patients can call on Board Numbers to check the availability of their consultant and the exact OPD timings. (Board Numbers :- 25265500 / 25265555)

Admission

For routine admission, patients can contact the reception who will guide them in getting the accommodation of their choice. Mediclaim patients are expected to get admitted after obtaining approval from TPAs in Routine cases ( except in emergency). The allocation of rooms/ beds will be subject to availability and are allotted on first cum first serve basis. Advance Booking is done/ accepted only 24 hrs before admission with Payments/deposit. For patients with medical insurance, Beds/Rooms will be allotted as per the terms and conditions of respective policy. However, if a patient wants a higher category of accommodation,(then that is provided in the policy) the differential amount will have to be borne by the patient.

Billing

General Information and the details with regard to billing pattern are given at the time of admission in the hospital. Payments are accepted only in Cash or by DD/Pay Order /Credit Cards. Interim bills are generated every 3rd day of admission (if the stay period exceeds 3days) and the same will be intimated to the patients. The interim bill is only an approximate bill in which many of the items/services might not have been included. The Final Bill will be given at the time of discharge for cash patient (for corporate and TPA PATIENT takes minimum 24 hours) from the hospital. The advance deposit will be adjusted against the Final Bill. Payments are to be made only at the Billing Counter/Reception and receipt for the actual amount paid be demanded.

Visiting Hours

Ward

  • Morning : 10.00 am to 11.00 am
  • Evening : 06.00 pm to 07.00 pm

ICU

  • Morning : 11.00 am to 12.00 am
  • Evening : 05.00 pm to 06.00 pm

Attendant Pass should be collected at the time of admission.

Note: Childerns Not Allowed.

DOs and DONTs

  1. Patients should make deposits as specified on the overleaf and charges are subject to change without notice. Deposit receipts are provisional and are to be submitted at the time of final billing.
  2. Treatment/Diagnostic/Surgery Charges vary according to the class of admission. If any patient admitted in lower class and subsequently transferred to a higher class, then all services from the date of admission will be charged as per the higher class.  If a patient is admitted in higher class and subsequently transferred to a lower class the charges of the lower class will be applicable from the date of transfer to the lower class. 
  3. Payments are to be made only to the Billing counter/Reception and Patients should demand a receipt for the actual amount paid. All payments should be made in Cash/DD/Pay Order or thru Credit Card.  Cheques are not accepted.
  4. Mediclaim patients are expected to get admitted after obtaining approval from TPAs.
  5. Interim bills are generated every three days and the same will be intimated to the patients. The interim bill is only an approximate bill. It may not include all services.
  6. In the case of surgery additional deposits are to be paid (80% of the estimated bill).
  7. All surgeries carried out in Emergency, between 8 p.m. and 8 a.m and OT bookings done on the same day will be charged 1.5 times of the routine charges. The same rates are applicable for surgeries carried out on Sundays and Public holidays irrespective of the time of surgery. If surgery is cancelled, cancellation charges will be charged.
  8. Checkout timing is 11 a.m.
  9. Patient admitted as a Twin Sharing will be shifted to a different room where the second bed is vacant, unless he is willing to pay the full charges for both the beds.
  10. Twin sharing patient should not object to admit the second patient irrespective to the gender and condition of the patient. If Twin Sharing bed is allotted as a Single occupancy, management has full rights to convert into Twin in emergency.
  11. Normal visiting timings are from 17.00 hrs to 19.00 hrs daily. On Sundays and Public Holidays visitors are also allowed between 10.00 Hrs and 11.00 Hrs.
  12. Child visitors are restricted from entering the hospital in their own interest.
  13. Hospital Visiting time is
    ICCU Morning 11 -12 pm, Evening 5-6 pm
    Ward Morning 10 – 11 am, Evening 6 – 7pm
  14. Child visitors are restricted from entering the hospital in their own interest.
  15. MRI services are made available through outside sources against payments.
  16. 12.5 % service charges are payable on total bill (excluding Pharmacy) for all (Cash/Credit/TPA) patients. NRI Patient 25% service charge.
  17. Ambulance service is available on payment. Please contact Billing / Reception counter.
  18. Damages caused to hospital property by patients, patients relatives, patients visitors will be recovered from patients.
  19. Cases of accident, poisoning, violence etc. are to be informed to police as per Govt. Laws.
  20. Patients are requested to keep cash, valuable articles, mobiles etc. in their custody and care. Hospital will in no way be responsible for the loss. It is mandatory to have one relative with the patient.
  21. Patient refund deposit more than Rs. 10,000 will be refunded by cheque within 45 days of discharged.
  22. Patients/Relatives are not permitted to see the Inpatient files without prior permission

Rate Sheet

CHPT - Sushrut Hospital

Deposits - Room Tariff - Facilities Available

TYPE OF BED
BED Charges 
Deposits 
Facilities 
TPA Medical 
TPA Surgical 
DAY CARE
Rs.1200/-
80% of estimated expenses
  
Minimum Rs .5000/- Deposit (Will be refunded after TPA settlement )
Minimum Rs. 10,000/- Deposit (Will be refunded after TPA settlement ) 
DAY CARE  (B) - ONCOLOGY
Rs 1800/-
80% of estimated expenses
DAY CARE  (A) - ONCOLOGY
Rs.2500/-
80% of estimated expenses
      
ECONOMY WARD A/C, Male/Female ward
Rs.1500/-
Rs. 15,000/
Common Toilet
MULTI BED A/C -( A1 - A4, B1 – B4)
Rs.2000/-
Rs.20,000/-
Common Toilet
DELUXE A (R.NO 502 -506) 5TH FLOOR
Rs.3700/-
Rs.37,000/-
Attached
DELUXE –TWIN SHARING (4TH FLOOR)
Rs.3750/-
Rs.37,000/-
Attached
SUPER DELUXE (4TH FLOOR)
Rs.7000/-
Rs.70,000/-
Attached
ICCU
Rs.7500/-
Rs.75,000/-
  

*Exemptions are given for Indigent Patients.

DECLARATION BY PATIENT/RELATIVE (Patient Name: )

I, Mr./Mrs./Ms.………………………………………………...have read the rules and regulations of
Sushrut Hospital. I do hereby agree to abide by the same and admit the patient in. …………-
Class. I am paying Rs. …………….. /- as advance payment. I will pay the balance amount of
Rs………………. /- within 24 hrs.
*I will not apply for any concession.
*I will apply for concession. I will submit the required documents with in 48 hrs. of admission.

I.P.D. - DOCTORS VISIT CHARGES

Visit type
*Emergency Specialist
Specialist 1st visit
Specialist Routine
Emergency Super Specialist
Super Specialist 1st visit
Super Specialist Routine
MULTIBED A/C Male/Female
1200
600
500
1500
700
600
MULTIBED A/C(501A/501B), (F1-F12, A1-A4, B1-B4)
1400
600
700
1600
800
700
DELUXE A (502-506)
2000
Negotiable but min of Rs.1000
Negotiable but min of Rs.900
2200
Negotiable but min of Rs. 1100
Negotiable but min of Rs.1000
DELUXE –TWIN 4th
1500
Negotiable but min of Rs.1100
Negotiable but min of Rs.1000
1700
Negotiable but min of Rs. 1200
Negotiable but min of Rs.1100
SUPER DELUXE -4TH
2500
Negotiable but min of Rs.1300
Negotiable but min of Rs.1100
2700
Negotiable but min of Rs. 1600
Negotiable but min of Rs.1300
ICCU / ICCU ISOLATION
2000
1400
1200
2200
1700
1400

The Surgeon’s Charges are not fixed, and will be decided by the Surgeon. (80% of the estimated surgery amount has to be paid before surgery)

O.T charges - 40 % of Surgeon’s Charges., Anesthetist Charges are 25% of Surgeon’s Charges.

Assistant Charges are 25% of Surgeon’s Charges., Dietician Visit Charges are 30% of Specialist charges.

Intensivist Charges Rs.750/- per day in ICU

* Emergency charges are applicable only when a consultant is specially called between 22.00 hrs. and 7.00 hrs. and He/She attends the patients immediately.

Other Facilities

Wheelchairs - Wheelchairs can be found in the main In-patient and Out-patient entrances. If not available, please contact Reception staff for assistance.

Closed circuit television cameras - For patient r safety we have closed circuit television cameras operating in the hospital buildings and common areas. These are closely monitored by security staff.

No Smoking policy -Smoking is Strictly Prohibited in the Hospital Premisses.

Cafeteria - For Snacks and Breakfast we have cafeteria at the Ground Floor which is open throughout the day.

In-House Chemist - We have our in-house chemist, which is open 24X7. Medicines and Consumables should only be taken from our In-House Chemist.

patient Accommodation

All our wards are specifically intended for patient soothe and well-being. Every single bed from General Ward to Deluxe has its supply of oxygen, its own section and nurse call facility.

Hospital has various Types of Accommodation to suit the requirements of all patients.

  • SUPER DELUXE (4TH FLOOR)
    Individual A/c Room with attached toilet.
    Facilities:
    • T.V,
    • Phone,
    • Refrigerator,
    • Safe Vault,
    • Couch/Sofa with pillow
    • Special Diet
  • DELUXE A (5TH FLOOR)
    Individual A/c Room with attached toilet.
    Facilities:
    • T.V
    • Phone
    • Couch/Sofa with pillow
    • Special Diet
  • DELUXE B (5TH FLOOR)
    Individual A/c Room
    Facilities:
    • Phone
    • Attendant Bed
    • Standardized Food
  • DELUXE TWIN SHARING (4TH FLOOR)
    Facilities:
    • A/C
    • Phone
    • Attendant Bed
    • Safe Vault
    • T.V.
    • Special Diet
  • MULTI BEDED A/C
    A/c Room (Curtain Separation)
    Facilities:
    • Phone
    • Chair
    • Standardized Food
  • GENERAL WARD
    • Male General Ward - 16 Beds
    • Female General Ward – 9 Beds

Patient Right And Responsibilites

Patients’ Rights

Care:

  • Patients have a right to receive treatment irrespective of their type of primary and associated illnesses, socio-economic status, age, gender, sexual orientation, religion, caste, cultural preferences, linguistic and geographical origins or political affiliations.
  • Right to be heard to his/her satisfaction without the doctor interrupting before completion of narrating their entire problem and concerns.
  • Expectation from the doctor to write the prescription legibly and explain to the patient on the details on dosage, dos & don’ts & generic options for the medicines.
  • They have to be provided with information and access on whom to contact in case of an emergency.

Confidentiality and Dignity:

  • Right to personal dignity and to receive care without any form of stigma and discrimination.
  • Privacy during examination and treatment
  • Protection from physical abuse and neglect
  • Accommodating and respecting their special needs such as spiritual and cultural preferences.
  • Right to confidentiality about their medical condition

Information:

The information to be provided to patients are meant to be & in a language of the patient’s preference and in a manner that is effortless to understand.

  • Patients and/ or their family members have the right to receive complete information on the medical problem, prescription, treatment & procedure details.
  • A documented procedure for obtaining patient’s and / or their family’s informed consent exists to enable them to make an informed decision about their care. This process is an important patient right and needs to practiced with utmost diligence and transparency.
  • Patients have to be educated on risks, benefits, expected treatment outcomes and possible complications to enable them to make informed decisions, and involve them in the care planning and delivery process.
  • Patients have the right to request information on the names, dosages and adverse effects of the medication that they are treated with.
  • Patients or their authorized individuals have the right to request access and receive a copy of their clinical records.
  • Patients have the right to complete information on the expected cost of treatment. The information should be presented as an itemised structure of the various expenses and charges.
  • Patients have the right to information on hospital rules and regulations.
  • Information on organ donation.

Preferences :

  • Patient has the right to a seek a second opinion on his/her medical condition.
  • Right to information from the doctor to provide the patient with treatment options, so that the patient can select what works best for him/her.

Right to redress:

  • Patient has the right to justice by lodging a complaint through an authority dedicated for this purpose by the healthcare provider organisation or with government health authorities.
  • ,The patient has the right to a fair and prompt hearing of his/her concern.
  • The patient in addition has the right to appeal to a higher authority in the healthcare provider organisation and insist in writing on the outcome of the complaint.

Patients’ Responsibilities

Honesty in Disclosure:

  • I will be honest with my doctor & disclose my family/ medical history.

Treatment Compliance :

  • I will be punctual for my appointments
  • I will do my best to comply with my doctor’s treatment plan
  • I will have realistic expectations from my doctor and his treatment
  • Inform and bring to the doctor’s notice if it has been difficult to understand any part of the treatment or of the existences of challenges in complying with the treatment.
  • I will display intent to participate intelligently in my medical care by actively involving myself in the prescribed do-at-home activities.

Intent for Health Promotion :

  • I will do everything in my capacity to maintain healthy habits & routines that contribute to good health, and take responsbility for my health.

Transparency and Honesty :

  • I will make a sincere effort to understand my therapies which include the medicines prescribed and their associated adverse effects and other compliances for effective treatment outcomes.
  • I will not ask for surreptitious bills and false certificates, and/or advocate forcefully by unlawful means to provide me with one.
  • If I am not happy, I will inform and discuss with my doctor.
  • I will report fraud and wrong-doing

Conduct:

  • I will be respecting the doctors and medical staff caring and treating me.
  • I will abide by the hospital / facility rules
  • I will bear the agreed expenses of the treatment that is explained to me in advance and pay my bills on time.

Govt. Schemes

The objective of Mahatma Jyotiba Phule Jan Arogya Yojana Scheme is to improve access of Below Poverty Line (BPL) and Above Poverty Line (APL) families (excluding White Card Holders as defined by Civil Supplies Department) to quality medical care, for identified speciality services requiring hospitalization for surgeries and therapies or consultations through an identified Network of health care providers.

Mahatma Jyotiba Phule Jan Arogya Yojana (MJPJAY) would be implemented throughout the state of Maharashtra in a phased manner over a period of 3 years. The insurance policy/coverage under the MJPJAY for the eligible beneficiary families.

We have implemented the Rajeev Gandhi Jan Arogya Yojana (RGJAY) Scheme in the hospital in July, 2012. Now known as Mahatma Jyotiba Phule Jan Arogya Yojana (MJPJAY)

Under this scheme, people can now get facilities like hospitalization for surgeries and therapies or consultations at the hospitals. People who are Below Poverty Line (BPL) and Above Poverty Line (ABL) are covered under this scheme except white ration card holders.

All Mumbai, Navi Mumbai and Thane residents can now visit Sushrut Hospital and get their “Mahatma Jyotiba Phule Jan Arogya Yojana Health Cards”. This would help the patients meet all expenses, relating to hospitalization of beneficiary up to Rs. 1,50,000 per family, per year.

Specialties Covered Under This Scheme:-

The following specialties are covered under Mahatma Jyotiba Phule Jan Arogya Yojana Scheme at our hospital:

  • Critical Care
  • Dermatology
  • General Medical
  • General Surgery
  • Genitourinary System
  • Neurology
  • Neurosurgery
  • Orthopedic Surgery And Procedures
  • Pediatrics Medical Management
  • Plastic Surgery
  • Poly Trauma
  • Surgical Oncology

Click for MJPJAY

Click for MPKAY

Room Facilities

Sushrut Hospital offers a wide range of accommodation facility for patient from all walks of life. It ranges from the General Ward to Super Deluxe Suits.Though the ambience in the room may differ, the level of care remains the same for all the patient.All our wards are specifically intended for your soothe and well-being. Every single bed from General Ward to Deluxe has its supply of oxygen, its own section and nurse call facility. We have different types of accommodation to suit the requirements of all our patients.

Super Deluxe

Individual A/c Room with attached toilet.

Facilities:

  • T.V,
  • Phone,
  • Refrigerator,
  • Safe Vault,
  • Couch/Sofa with pillow
  • Special Diet

Deluxe A

Individual A/c Room with attached toilet.

Facilities:

  • T.V,
  • Phone,
  • Refrigerator,
  • Couch/Sofa with pillow
  • Special Diet

Deluxe B

Individual A/c Room with attached toilet.

Facilities:

  • T.V,
  • Phone,
  • Attendant Bed
  • Standardized Food

Deluxe Twin Sharing

Individual A/c Room with attached toilet.

Facilities:

  • Seperate T.V.
  • Seperate Phone
  • Seperate Attendant Bed
  • Seperate Safe Vault
  • Special Diet

Multi Sharing

A/c Room (Curtain Separation)

Facilities:

  • Phone
  • Chair
  • Standardized Food

Operation Theatre

State of Art modular 3 OT's

Facilities:

  • Designed for all types of Speciality/ Superspeciality surgeries
  • Proper Zoning
  • Dedicated AHU
  • Touch screen surgeon control panel
  • Areas for patient Monitoring & Counselling

ICCU

A/c Room (Curtain Separation)

Facilities:

  • Isolated - 2 beds
  • Fully Equiped Automated beds
  • State of Art facilities

Female Multibed AC

A/c Room (Curtain Separation)

Facilities:

  • Chair
  • Standardized Food

Patient ward

Facilities:

  • In-Patient ward
  • Multibed AC - A & B (4 Beds each)

Canteen/Cafeteria Facility

Sushrut Hospital also has its own canteen, which facilitates proper food supply within hospital and special care related to patient’s diet is maintained. We provide standardized food, designed by our dietician. Sushrut Hospital also has a cafeteria for providing Snacks and Breakfast, through the day.