Sushrut Hospital

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Facilities

What is a 3T MRI?

A 3T MRI scan is a type of MRI that uses a powerful magnet (3 teslas) to create incredibly detailed pictures of your insides. It's like a super-charged camera that takes snapshots of your organs, bones, and tissues.

Why Choose a 3T MRI Scan at Sushrut Hospital?

Sushrut Hospital offers advanced MRI scans using a powerful Siemens 3 Tesla (3T) machine. This machine provides several advantages over traditional MRI machines:

  • Sharper Image: The stronger magnetic field of a 3T machine creates simpler, more detailed pictures. Doctors can use high-strength scans to detect even the microscopic abnormalities that might be.
  • Faster Scans: 3T MRI scans can often be completed quicker than traditional scans, reducing discomfort and anxiety for patients who experience claustrophobia or struggle to stay still.
  • Quieter Experience: Our 3T scanner produces less noise than older models, creating a more comfortable environment for patients.

Benefits of 3T MRI Scan?

3T MRI scan is a valuable tool which helps in diagnosing a wide range of conditions, including:

  • Unexplained pain or discomfort
  • Symptoms of a neurological condition, such as multiple sclerosis
  • Suspected tumours
  • Cardiovascular problems
  • Musculoskeletal issues in joints and bones

Schedule Your MRI Scan Today!
We offer 3T MRI scan services at Sushrut Hospital, which is staffed with experienced radiologists and technologists, ensuring a seamless and professional experience.

  • Contact us on
    +91 8080803848 or 022-69585555.& book an appointment

We provide a clearer picture of your health.

Emergency Contact: +91 8080803848

Overview: An emergency situation is serious, unexpected, and often a critical situation requiring immediate action. That’s why our emergency services combine unmatched medical expertise, the quick-thinking of our medical staff with advanced technology to provide emergency care with utmost efficiency.

Always on the alert for any medical emergency, our emergency unit is and open 24 hours per day, seven days per week.

We provide you a full-fledged facility with state-of-the-art clinical support, the team of trained and experienced doctors, paramedics and nurses, here have exceptional facilities at hand to extend immediate medical care to critically ill or injured patients. Our Emergency Department also maintains extended evaluations, testing, diagnosis and treatment for injuries from motor-vehicle accidents, seizure disorders, cardiac dysrhythmias, lacerations, respiratory distress, sprains and fractures.

Our emergency rooms are designed to create a comfortable and calming ambiance while the patients receive emergency medical services. We keep our beds, for emergency and trauma care, in the treatment area well separated and curtained to protect the privacy of patients and their families. The emergency care unit is also supported a 24-hour pharmacy to ensure the availability of medicine at all times.

Our Emergency and Critical Care Department is among the top facilitators for presenting efficient and clinically excellent diagnosis and treatment. We are a unit that provides around-the-clock care for emergencies. Our critical-care doctors, physicians, and medicine/medical attention for injuries make us one of the best emergency services in Chembur East, Mumbai.

Services: This is a round-the-clock service with 24x7 accesses to modern operation theatres, 24-hour pharmacy, imaging services and state of the art laboratory services assisting in immediate and accurate diagnosis for treating the patient's medical condition.

Medical, Surgical & other Specialists are available round the clock.


Technology Used:
  • Nebulizer
  • Defibrillator
  • ECG
  • Oxygen & Suction
  • Cardiac Monitor
  • Pulse Oximeter
  • The department has easy access to Diagnostic, Laboratory and Pharmacy 24x7

Overview: In case ambulance services are required, contact our Reception Desk 022-69585500/55 and our reception (Ext.9 or 800) and ambulance can be booked.

Wards

Sushrut Hospital & Research Centre offers a wide range of accommodation facilities.

  • ICCU-21 Beds

  • Super Deluxe Room

  • Deluxe Twin Sharing

  • Deluxe Room

  • General Ward

  • Multi Bed A/C

  • Deluxe Twin Sharing A/C

Admission, Billing & Discharge / Post Discharge Rules
  1. At the time of admission, a General Information Sheet is given with the indicative cost of services & deposit amount.

  2. Kindly read the General Information Sheet carefully.

  3. Patients should deposit the amount as specified in the General Information Sheet.

  4. During Admission General Medical Estimate is given to the patient.

  5. Self-attested copy of Aadhaar card should be submitted compulsorily at the time of admission.

  6. All charges will be billed as per the procedure/services rendered.

  7. Discharge timing is 11 am.

  8. Damages caused to hospital property by patients, patients' relatives, patients' visitors will be recovered from patients.

  9. Cases of fall, accident, poisoning, violence etc., are to be informed to police as per Government Laws.

  10. In case the patient is transferred to ICCU, the occupied room needs to be vacated. However, in case the patient's relative wants to retain the room, the regular charges for the room will be levied along with the ICCU charges as per the Hospital policy.

  11. One attendant should compulsorily be with the patients.

  12. Patients who would like to avail cashless benefits are requested to inform the TPA desk within 24 hrs. of admission and submit the relevant documents.

  13. Patients or relatives are not permitted to see the Inpatient files without prior permission. In case the copies of documents are required for TPA purposes, an application should be given to Medical Administration.

  14. For cash patients, discharge time is approx. 2-3 hrs. and for TPA patients is approx. 5-6hrs.

  15. Billing Department is functional 24 hrs.

  16. TPA desk is open from 9 am to 9 pm (Mon - Sat) and during Sundays & PH from 10 am to 6 pm.

  17. Dormitory Facility is located on the 4th Floor and is available for only 1 ICCU patient's relatives. The relative staying in the Dormitory should have Attendant pass compulsorily.

  18. Discharge of the patient will be authorized by the consultant doctor in writing. In case if the patient/relative wishes to be transferred to another hospital or be sent home against the advice of the doctor, the patient/relative would require to sign a 'Discharge Against Medical Advice' (DAMA) declaration and the hospital will not be held responsible for any change in the patient's condition thereafter.

  19. After discharge, pending investment can be collected from Reception Desk.

  20. For Mediclaim Reimbursement purposes, please contact TPA desk.

  21. For Deposit Refund or bill settlement please contact billing department on the ground floor & Accounts Department on 1st floor

Handy Attendant Pass
  • An attendant pass is given at the time of admission by Billing Desk.

  • The pass allows one person to stay with the patient and should be renewed after 7 days.

  • In case the pass is lost, additional charges will be levied per attendant pass.

Clothes and Linen
  • It is mandatory that patients wear the hospital patient uniform.

  • The hospital provides washed and clean linen to all the patients.

Payment & Refund
  1. CASH

    • Total cash transactions of upto Rs. 2 Lakh only will be allowed in one admission as per the Government Laws.

    • Payments above Rs. 2 Lakh can be made through DD, RTGS, NEFT or Credit/Debit card.

    • Security deposit is mandatory for all patients admitted in the Hospital.

    • Kindly read the TPA guidelines carefully handed over by TPA department.

  2. DEMAND DRAFT (DD)

    • Patient/relative can give payment in the form of DD favoring (SUSHRUT HOSPITAL & RESEARCH CENTRE / CHEMBUR HOSPITAL PROJECT TRUST), payable at Mumbai.

  3. RTGS/NEFT TRANSACTION

    • For details contact Billing or Accounts department.

    • Receipt is given against the same transaction.

    • For refunds, kindly contact Billing/Accounts Department.

  4. CREDIT/DEBIT CARD

    • Patient/relative can swipe their card for payment. Presently, the hospital doesn't process same day refunds in case the service is not availed by the customer, it will be refunded after minimum 3-4 days.

  5. SURGERY DEPOSIT

    • OT booking deposit should be paid one day prior to surgery or on the day of surgery

    • In case of planned surgery, 80% of the estimated amount should be paid one day prior/ 4 hours before surgery.

    • Patient should clear outstanding on regular basis as per intimation given by hospital and also do the OT replacements immediately after surgery.

Pharmacy Services
  • The Pharmacy is located on the ground floor of the hospital.

  • As per policy, medicines and consumables should be taken only from our in-house chemist. However, in case you intend to buy medicines from outside the hospital, please give an application to the Medical Administration Department. This will be application only for certain Mediclaim.

Diet Provision
  • Admitted patients will be provided full day meals as per their dietary requirements.

  • The therapeutic menu planned by Dietician, is prepared in the hospital by trained & experienced Catering staff.

  • For Health, Safety & Hygiene reasons, you will not be permitted to bring outside food into the Hospital. However, Fruits & Fruit Juices will be allowed depending on the allowance & restrictions of prescribed diet.

  • In case of special request, Food pass can be availed with mutual agreement from Doctor & Dietician to get home / outside food.

OUR SERVICE TIMINGS:

Bed Tea/Coffee:7:30 am to 8:30 am
Breakfast:11:00 am
Soup:12:00 pm to 1:00 pm
Lunch:03:30 pm to 4:30 pm
Evening Tea / Snacks:06:00 pm
Soup:6:30 am to 7:00 am
Dinner:7:30 pm to 8:30 pm
Milk (For Deluxe Class):9:30 pm

Note: Clearance timings are generally 45 minutes to 1 hour after serving the food.

The Extension Nos. of Dietician / Canteen / Cafeteria are:

Dietician: 510

Canteen, 5th Floor: 509

Cafeteria, Ground Floor: 825

Patient's Rights & Responsibilities

RIGHTS

  • You and your family have a right to be informed of your rights and responsibilities in a format and language that you can understand and to receive quality healthcare without discrimination because of race,colour, religion, nationality, disability, sex or age.

  • To be informed about the services of the hospital and whether the patient requires care beyond the scope of the hospital.

  • To be fully informed of the approximate cost of the treatment, at the time of admission.

  • To be treated with dignity, respect and courtesy in a non- judgmental and non -threatening manner and with considerations to the special preferences, psychological, spiritual and cultural needs that influence the patients' perceptions of illness.

  • To be respected for personal dignity and privacy during examination, procedures and treatment and to be free from all forms of abuse, neglect and harassment.

  • To be fully informed by a physician of his/her medical condition in a language that can be understood by the patient.

  • To be informed of the risks and side effects of the proposed treatment and alternatives to the proposed treatment.

  • To get information and informed consent before any research protocol is initiated.

  • The Hospital staff is aware of their responsibility in protecting your rights.

  • The information received by us during the course of your interaction with the organization will be treated as confidential and will be divulged only after your consent to any external party.

  • You have a right to refuse treatment. You will be informed of consequences of any such refusal. However, the responsibility of any consequences shall rest solely and totally with you.

  • You have the right of being informed before consenting to under go anesthesia and any invasive/high risk procedures/treatment.

  • You have a right to voice a complaint. The details of procedure for voicing a complaint are displayed at various points in the hospital. You may also contact our PRE for any complaints or grievances.

RESPONSIBILITIES

  • To provide correct demographic information including full name, age, address and telephone number.

  • To provide accurate and complete details of present and past illnesses, hospitalization, medications, family history where relevant, records of previous investigations, treatments, allergic reactions, drug sensitivity etc.

  • To follow the treatment plan recommended by the experts.

  • To cooperate with the staff in receiving the prescribed treatment.

  • To treat the hospital staff, other patients and visitors with courtesy, respect and dignity.

  • To pay hospital bills as promptly as possible and follow hospital rules and regulations.

  • To maintain hygiene and cleanliness.

  • To follow the "No Smoking" and "No Spitting" rules within the premises.

  • To avoid bringing valuables to the hospital.

  • To inform the hospital about health insurance or coverage by employers.

  • To not damage or deface hospitals property.

  • To follow the appointment schedule and to inform the hospital 24 hrs in advance of any change.

  • To respect that some other patients' medical condition may be more urgent than yours, and hence your Doctor may need to attend them first.

  • To accept the measures taken by the Hospital to ensure personal privacy and confidentiality of medical records.

Feedback & Patient Complaint Mechanism
  • The Hospital makes every attempt to appoint the best medical and surgical consultants, paramedical staff, nurses and all other staff. This will to a large extent achieve the desired result, but a mechanism must exist to ensure our aims.

  • In this regards, hospital has appointed PR Executives for any additional help in ensuring patient satisfaction.

  • For your convenience and for any query reception is located on the ground floor in the hospital and functions 24hrs.

  • However, it would be prudent on your part to first voice your feelings to nurse nursing supervisor/ on duty RMO.

  • We are genuinely interested in your feedback as we take it forward to serve our patients better.

  • Please write your valuable feedback in our feedback form available in 3 languages English, Marathi, Hindi and hand it over the staff nurse.

  • Your valuable Suggestions / Remarks can also be put in our Suggestions Box placed besides the Reception Counter & on the floors or also in the Suggestion Register maintained at Reception Counter.

Parking Facility
  • Parking is reserved for consultant/hospital staff.

  • Parking is allotted on a first come first serve basis for patient's relative and other visitors.

  • Parking is strictly prohibited in front of the hospital building as well in front of both the Main Gate/Ramps.

  • In case the patient/relative/visitor/consultant is found abusing the security, they will lose their parking facility.

  • Security Staff are empowered to move or tow vehicles causing an obstruction or parked in contravention of the parking regulations.

  • The hospital will not be responsible for any loss, damage or theft.

Telephone & Wi-Fi Services
  • Intercom services have been provided in every Deluxe and Super Deluxe rooms for admitted patients.

WI-FI/INTERNET ACCESS/TV FACILITY:

  • The hospital provides a wireless internet service, free of charge to the Deluxe / Super Deluxe class.

  • Patients and visitors who have their own laptops / mobile devices may connect to our wireless network throughout the patient areas within the Hospital.

  • Search for 'Sushrut Wi-Fi' network and connect with the username and password that will be provided by the Nursing Supervisor or the 4th floor Nursing Station Staff.

  • Please ensure that you lock your laptop/internet device in the locker provided when you leave your room. The Hospital will not accept responsibility for loss or damage to personal laptops/ internet devices.

  • TV facility is provided to all Super Deluxe / Deluxe class patients.

Safety Precautions
  • Co-operate with Hospital staff for your safety.

  • You are requested to keep cash, mobiles and valuable articles under your proper custody. The Hospital will not be responsible for any theft or loss.

  • You are requested to keep cash, mobiles and valuable articles under your proper custody. The Hospital will not be responsible for any theft or loss.

  • Follow the Fire & Safety signage, the emergency exit route displayed and always listen to instructions delivered through the Public Address System.

  • Inform security immediately if you find any suspicious objects.

  • Smoking/chewing Tobacco products are strictly prohibited in Hospital premises.

  • Sharp knife/Revolver/Explosives are not allowed in the Hospital.

  • Roaming in hospital premises without valid reason is strictly prohibited.

  • Vehicle speed limit in premises should not be more than 10 km/hr.

  • Frisking is compulsory for all entrants at the entrance.

  • In case of any electrical faults with light switches, AC, TV, or plumbing facilities, please inform the nurse on duty.

  • Do not try to repair any electrical item.

  • Do not touch the oxygen or suction pump equipment.

  • Use of mobile phones is restricted in patient related areas.

Appointment
  • Consultant Appointment can be taken by calling on 022-6958 5500 / 022-6958 5555

  • Without appointment the patients can check the availability of the consultants for OPD at the Reception counter of the hospital.

  • The Reception desk extension No. is 9 and 800.

  • For more details, visit www.sushruthospital.org

Registration
  • Registration needs to be done in case the patient is visiting the hospital for the first time

  • A unique identity number called CR No. is generated for use during subsequent visits

OPD Consultation
  • OPD is functional between 7 am to 9 pm from Monday to Saturday

  • Billing and consultations are available on the 1st floor.

  • For OPD appointments call our Reception on 022-6958 5500 / 022-6958 5555

Surgery Instructions
  1. PRE-ADMISSION TESTING

    • Before the scheduled surgery, the patient need to get admitted one day prior/ 4 hours' prior to the surgery.

    • The patient shall be advised Pre-evaluation tests for Surgery fitness by Physician and Anaesthetist.

    • Kindly get along all the investigation reports.

    • The necessary repetition of investigations shall be as per the advice of treating consultants and anaesthetist performing your pre-operative evaluation.

    • Due to some reasons in case if you intend to reschedule the surgery, please contact Sushrut Hospital & Research Centre Reception desk and Speak to OT in charge to reschedule your surgery

  2. PRIOR TO SURGERY

    • Kindly follow the treating consultant and surgeon's advice on medications to be taken/stopped before and after surgery.

    • Make arrangements for a family member or friend to take the patient home after your surgery.

    • In case of health insurance queries, please contact our TPA department (025265363 or EXT 824) for assistance.

      Note: Before Surgery one day prior / 4 hours before surgery kindly do deposit OT booking amount.

  3. DAY OF SURGERY

    Please follow all of these instructions so that the surgery may be performed as scheduled.

    • Mandatory bring all current medications with you.

    • Bring the insurance card(s), identification and receipts for any pre-payments.

    • Do not wear cosmetics, body creams or lotions.

    • Do not bring large amounts of cash or valuables with you. Also remove all jewellery, including any body piercings.

    • Unless they are patients, do not bring children with you.

  4. ARRIVAL

    • Upon arriving at Hospital, please report to our Casualty on ground Floor

Overview: Daycare Sushrut Hospital has a Day Care Centre which caters to patients who require only a short stay for various procedures and surgeries that make it cost effective for patients. Homecare is a supportive care provided in the patient's home by healthcare professionals. Services include Sample Collection and Nursing Care. Each of these services has some unique characteristics and is delivered by professionals.

Services:

1. Cataract

2. Minor Gynaecology procedures

3. Minor surgeries

4. Chemotherapy

5. Blood Transfusion

6. Pain management

7. Other Procedures

  • 2D Echocardiography
  • 3D Bone Densitometry
  • Advance Heart Check Up
  • Advance Ultrasound
  • Advanced Cancer Check Up
  • Cardiac PET Scan
  • Colour Doppler
  • CT Angiography
  • Digital Mamography
  • Digital X-Ray (24 Hours)
  • EEG
  • EMG
  • ERCP
  • Endoscopy/Bronchoscopy
  • Holter Monitoring
  • Liver Scan
  • Multislice CT Scan (24 Hours)
  • Nuclear Medicine (SPECT-CT)
  • Nuclear Medicine Therapy Pathology (24 Hours)
  • PET-CT Scan
  • PFT
  • Sleep Study
  • Stress Treadmill Test
  • Whole Body Health Check Up

Overview: The Pharmacy is located on the ground floor of the hospital. As per policy, medicines and consumables should be only taken from our in-house chemist. However, in case you intend to buy medicines from outside the hospital, please give an application to the Medical Administration Department. However, Hospital will not be responsible if any adverse reaction or complications occurs on account of usage of outside medication

Overview: Admitted patients will be provided full day meals as per their dietary requirements.

  • The therapeutic menu planned by Dietician, is prepared in the hospital by trained & experienced Catering staff.
  • For Health, Safety & Hygiene reasons, you will not be permitted to bring outside food into the Hospital. However, Fruits & Fruit Juices will be allowed depending on the allowance & restrictions of prescribed diet.
  • In case of special request, Food pass can be availed with mutual agreement from Doctor & Dietician to get home / outside food.

Our Service Timings:

  • Bed Tea / Coffee: 6:30 am to 7:00 am
  • Breakfast: 7:30 am to 8:30 am
  • Soup: 11:00 am
  • Lunch: 12:00 pm to 1:00 pm
  • Evening Tea / Snacks: 03:30 pm to 4:30 pm
  • Soup: 06:00 pm
  • Dinner: 7:30 pm to 8:30 pm
  • Milk (For Deluxe Class): 9:30 pm

Note: Clearance timings are generally 45 minutes to 1 hour after serving the food.

The Extension Nos. of Dietician / Canteen / Cafeteria are:

Dietician: 510

Canteen, 5th Floor: 509

Cafeteria, Ground Floor: 825

Overview: Blood storage unit run by Dr. Jayant Gade

Book an Appointment
Call: 022-69585500

Contact Us