Registration is done at the Front Desk (at the Billing Section) of the hospital. Every patient will be given a Registration Card carrying Registration number, which will be unique . This Registration Card has to be produced every time he/she visit the hospital so that his/her records can be retrieved based on the unique registration number.
Patients who are covered under insurance schemes or their treatment cost is covered by their Employers are requested to furnish the details from their insurance agencies or Empolyers before admission or within 24 hrs of admission. Patients can also get in touch with our Help Desk for details.
The Help Desk will help in reimbursement and/or processing of medical claims. Before patient come to the hospital, please ensure to furnish the following documents when getting admitted for treatement either as OPD/IPD.
The Policy Copy of medical insurance
Insurance Card copy
Patients ID Proof (eg: Voting Card, PAN Card, Driving Licence, Pass-port etc)
Positive Reports if any,
Previous Medical Reports if any
Consultation papers if any
It is advisable that for non-emergency cases, the documents are produced at the help desk in advance as the processing for approval by the insurance companies usually takes 24 to 48 hours .
For further information Patient can contact at the hospital on following Numbers during the office hours (9.30 hrs - 17.30 hrs on all days).
Helpdesk- 022 25265544 / 25265575 (Except Public Holidays and Sunday)
Board Numbers :- 25265500 / 25265555 - Ask for TPA Desk (On all Days)
Patients appointment is based on the Consultants' timings. patients can call on Board Numbers to check the availability of their consultant and the exact OPD timings. (Board Numbers :- 25265500 / 25265555)
For routine admission, patients can contact the reception who will guide them in getting the accommodation of their choice. Mediclaim patients are expected to get admitted after obtaining approval from TPAs in Routine cases ( except in emergency). The allocation of rooms/ beds will be subject to availability and are allotted on first cum first serve basis. Advance Booking is done/ accepted only 24 hrs before admission with Payments/deposit. For patients with medical insurance, Beds/Rooms will be allotted as per the terms and conditions of respective policy. However, if a patient wants a higher category of accommodation,(then that is provided in the policy) the differential amount will have to be borne by the patient.
General Information and the details with regard to billing pattern are given at the time of admission in the hospital. Payments are accepted only in Cash or by DD/Pay Order /Credit Cards. Interim bills are generated every three days and the same will be intimated to the patients. The interim bill is only an approximate bill in whcih many of the items/services might not have been included. The Final Bill will be given at the time of discharge from the hospital. The advance deposit will be adjusted against the Final Bill.
Payments are to be made only at the Billing Counter/Reception and receipt for the actual amount paid be demanded.
Treatment/Diagnostic/Surgery Charges vary according to the class of admission. If any patient admitted in lower class and subsequently transferred to a higher class, then all services from the date of admission will be charged as per the higher class. If a patient is admitted in higher class and subsequently transferred to a lower class the charges of the lower class will be applicable from the date of transfer to the lower class.
Payments are to be made only to the Billing counter/Reception and Patients should demand a receipt for the actual amount paid. All payments should be made in Cash/DD/Pay Order or thru Credit Card. Cheques are not accepted.
Mediclaim patients are expected to get admitted after obtaining approval from TPAs except in case of emergency .(For more details refer Standard Operating Proceedure of TPA).
Interim bills are generated every three days and the same will be intimated to the patients. The interim bill is only an approximate bill. It may not include all Items/services.
In the case of surgery additional deposits are to be paid.
All surgeries carried out in Emergency, between 20.00 Hrs and 08.00 Hrs and OT bookings done on the same day will be charged 1.5 times of the Normal charges. All surgeries carried out on Sundays and Public holidays (irrespective of the time of surgery) will also be charged 1.5 times of the normal charges. If surgery is cancelled, cancellation charges will be charged.
Checkout timing is 11.00 Hrs.
Patient admitted as a Twin Sharing will be shifted to a different room (When the second patient is transferred/dischaged as a result the second bed becomes vacant ) unless he is willing to pay the full charges i.e Super Deluxe Class.
Twin sharing patient should not object to admit the second patient irrespective of the gender and condition of the patient.
Normal visiting timings are from 17.00 hrs to 19.00 hrs daily. On Sundays and Public Holidays visitors are also allowed between 10.00 Hrs and 11.00 Hrs.
Child visitors are restricted from entering the hospital in their own interest.
CT/MRI services are made available through outside sources against payments.
12.5 % service charges are payable on total bill (excluding Pharmacy) for cash patients.For TPA patients nominal charges are charged i.e :- General Ward Rs.150/-per day, Multi sharing/Deluxe Rs.200/-per day & Super Deluxe/Deluxe - 4th Flr and ICU - Rs.300/- per day(To be paid by patients).
TPA Security Deposit of Rs 5000/- towards Medical Mangement and Rs 10,000/- towards Surgical Mangement are collected which will be refunded after TPA settlement(Approx 45 days)
Final bills for all patients are prepared between 07.00 Hrs. and 21.00 Hrs.
Patients discharged after 21.00 hrs of given day till 07.00 hrs of the next day have to pay a deposit based on the estimated bill. Final Bill can be collected on the next working day.
Ambulance service is available on payment. Please contact Billing / Reception counter.
Damages caused to hospital property by patients, patients relatives, patients visitors will be recovered from patients.
Cases of accident, poisoning, violence etc are to be informed to police as per Govt. Laws.
Patients are requested to keep cash, valuable articles, mobiles etc in their custody and care. Hospital is not responsible for the same.
Every Patient should have one attendant always with the patient. Only one attendant is permitted to stay with the patient.
Medicines and Consumables should only be taken from our In House chemist.
Patients/Relatives are not permitted to see the In patient files without prior permission